Pricing and features
Everything you need to manage customer experience
Buenno brings data collection, analytics, and management together in one system. Below you can see what that means in practice.
REPORTING AND MANAGEMENT
An overview that tells you what to do next
Buenno brings all your feedback into one view and surfaces what needs attention right now. Smart alerts, role-based views, and goal tracking keep the whole organization on the same page, from leadership to the front line.
A clear results portal
Move from the big picture to a single response in one view
Role-based views
Everyone sees exactly what matters for their work
Unlimited users
Bring the whole organization on board
Smart anomaly alerts
Get notified the moment a single response needs action
Weekly summaries
Your team stays informed with an automatic recap, no separate reporting needed
Goals
Set goals for the metrics you choose and track progress in real time
Tasks and follow-up
Make sure critical feedback is acted on and handled all the way through
“The best part has been seeing how genuinely our store managers have embraced this. It is the first system of its kind we have managed to roll out to the shop floor without any major effort.”
BUENNO AI SUITE
AI reads every response for you
AI goes through your responses, identifies themes, and tells you what really drives your results, without anyone wading through thousands of comments by hand. Some features are included in every subscription, others belong to the paid AI Suite, which takes the analysis further.
Buenno AI Themes
Automatically groups open responses into topics and tones, and separates multiple topics within a single comment (part of the paid AI Suite)
Buenno AI Impact
Reveals which factors raise and lower your results, for the metric of your choice such as NPS or CSAT (part of the paid AI Suite)
Buenno AI Summaries
Automatic, real-time summaries in every view, including recommended next steps (part of the paid AI Suite)
Buenno AI Translations
Automatically translates open responses (included in all subscriptions)
Buenno AI Keywords
Surfaces recurring keywords and expressions (included in all subscriptions)
“We were able to find open feedback about our driver services with just a few of the right topics. Without the Buenno AI tool it would be mostly guesswork.”
Public Reviews (paid feature)
Get your happy customers seen on Google and Trustpilot too
Turn feedback surveys into Google or Trustpilot reviews and collect up to 3 to 10 times more ratings. Reviews flow straight into Buenno, and with a widget you can showcase the best ones on your own site.
Collect Google and Trustpilot reviews
Guide customers to leave a Google or Trustpilot review as part of the feedback survey
Analyze reviews directly in Buenno
Through a direct integration, reviews flow automatically into Buenno for analysis
Show reviews on your website
With a sleek widget, highlight your best reviews on your own site
Survey Distribution and Automation
Feedback is collected where the customer is
Buenno delivers the survey to the customer in the right channel at the right time. Automation handles timing, targeting, and reminders, so you do not have to run campaigns manually.
Multichannel distribution
Email, SMS, QR codes, API
Automatic reminders
Automatically remind non-responders and boost your response rate
Smart timing
Set send windows and delays so the survey reaches the customer at the right moment
Prioritized channel selection
Rank channels by priority, for example email first and then SMS
Targeting rules
Send to the right respondents based on customer background data
Cooldown rules
Avoid overloading the same customer by accounting for both elapsed time and other surveys already sent to them
Email and phone number validation
Check that addresses are valid before sending and reduce wasted sends
Domain blocklist
Exclude domains that surveys should not be sent to
“We have been genuinely surprised by the high response rates. It has been amazing to see them stay above 50% month after month.”
Surveys and Personalization
The right questions at the right moments
Buenno makes sure every survey is relevant and targeted. No generic questions sent to the masses, but business-critical topics at the right touchpoints, the kind you can actually lead with.
NPS, CSAT, and custom surveys
Ready-made metrics and fully custom questions
Versatile question types
Various scales, open-ended, and multiple choice
Personalized survey content
The survey adapts to the respondent’s background data
Branching survey logic
Questions branch based on answers
Branded surveys
Your own brand look, even varying within a single survey
Multilingual surveys
Everyone answers automatically in their own language
“I am especially pleased with the high response volumes and how well we get concrete open feedback with Buenno.”
Integrations and API
Data moves to where it is needed
An open REST API and ready-made integrations bring your feedback wherever it is needed, whether that is your CRM, CDP, or BI tools. For specific requirements, new integrations are built flexibly.
Open and free REST API
Everything developers need. Explore the API documentation
Ready-made integrations
The most common CRM, CDP, and BI platforms
Custom integrations
New ones built flexibly for specific requirements
“Getting started with Buenno was effortless and everything went really smoothly. The integration with our resident management system and the technical setup for automating surveys were handled as agreed.”
A partner, not just software
Buenno is more than software. We collect, we analyze, and we help you lead. A dedicated account manager and our experts support you from survey design to interpreting the results, so you never have to figure anything out alone.
FAQ
Frequently asked questions
A dashboard shows numbers and leaves the interpretation to you. Buenno surfaces what needs attention, routes the right information to the right person, and uses tasks and follow-up to make sure feedback is acted on. Goals and role-based views make customer experience something you can lead, not just measure.
Response rate comes from the right questions at the right moment. Short, personalized, well-timed surveys, together with automatic reminders and multichannel distribution, raise response volumes significantly.
Onboarding is fast. Ready-made integrations with the most common systems and an open REST API handle data transfer, and a dedicated account manager builds the surveys for you. Many customers see their first results within a week, without a major implementation project.
Pricing is based on response volume and the number of surveys, not the number of users. The whole organization is included at no extra cost, and plans start at €249/month. You will get an exact price by requesting a quote based on your own needs.
Some AI features are included in every subscription, such as translations of open responses and keyword extraction. The paid AI Suite extends the analysis to theme and impact analysis and automatic summaries. The AI Suite’s pricing is based on response volume, so request a quote based on your usage.
We process all feedback data in accordance with GDPR, and access to the data is restricted with role-based permissions. Data is retained only for a limited time, no longer than necessary. Respondents’ privacy is covered by a separate privacy notice, and data can be deleted on request.
Yes. You can request a test survey and see for yourself what Buenno looks like in practice. Book a demo and we will go through your specific use case.
