CX management platform
From survey tool to CX management
Buenno does not just collect feedback. It identifies what matters, keeps everyone informed, and activates people to take action.
- FAST IMPLEMENTATION
- READY-MADE INTEGRATIONS
- FOR THE ENTIRE ORGANIZATION
collect
The right questions at the right moments
Great management starts with the right information. Buenno’s surveys are designed to make responding easy, so you get more and better-quality feedback.
Buenno’s experts help you shape your questions so they hit the mark.
understand
Identify what matters
Buenno shows you how customer experience performs as a whole and what it is made of. Move effortlessly from the big picture to the details, see what drives results, and identify where to focus next.
“We’ve used several different survey tools, but Buenno was the first one where I immediately understood how it works.”
Buenno ai suite
AI that grows with you
Buenno AI Suite is a set of AI capabilities designed to make results easier to understand. Every feature is built for everyday use, practical, genuinely useful, and accessible to everyone.
BUenno ai themes
A complete view of open answers
Theme analysis automatically reviews every open-ended response and organizes them into clear themes and topics. A single comment can include several topics and tones, and the analysis reliably separates them. At a glance, you can see what is improving customer experience, what is holding it back, and how themes evolve over time.
“We were able to uncover open feedback about driver services by using just a few relevant themes. Without Buenno AI, it would have been mostly guesswork.”
buenno ai impact
Analyze and understand change
Impact analysis reveals which factors influence your results the most and why. You can clearly see what is driving change, which factors improve performance, and which ones are pulling it down. Drill deeper to understand how things like weekdays, times of day, or themes in open responses affect results. Choose the metric you want to analyze, whether it is NPS, CSAT, or something else.
buenno ai summaries
Smart summaries of your results
Smart summaries highlight what matters most to you. They are generated automatically for every view and updated in real time. You get a clear snapshot of the situation, along with recommended next steps, in plain language. You can also tailor the summaries to match your company’s specific needs.
Manage
Activate people to take action
Lead action across every level of the organization. Buenno gives you the tools to set goals, track progress, and make the right moves at the right time.
Set and track goals
Define clear targets for different metrics and monitor progress in real time.
Engage the whole organization
Role-based views ensure everyone sees what matters most in their work.
Smart alerts
Buenno keeps watch for you and alerts you as soon as something needs attention.
Strengths and pain points
Clear views show where you are excelling and where support is needed.
Recommended actions
Concrete recommendations help you focus on what to do next. (Coming soon)
Tasks and follow-up
Track and ensure that critical feedback is handled and responded to.
“When we looked at the people recognized as our customer experience champions, they were also the top sellers and the biggest contributors to our revenue.”
Industries
Built around the needs of your industry
Every industry has its own challenges. Buenno is built to solve them.
Automotive
Every lost lead comes at a cost. Buenno helps you identify hesitant buyers early and bring them back into the sales journey. Once the deal is closed, the same customer insight supports service and aftersales so customers keep coming back.
Retail
Dozens of locations, hundreds of salespeople, and a growing ecommerce business — all with one shared view. Buenno helps you scale customer experience management across the entire chain and shows where each store or channel has the greatest opportunity to improve.
Housing
Resident experience is shaped by dozens of everyday interactions — maintenance, communication, property management. Buenno brings them together and highlights where service is working and where it is falling short, so residents stay satisfied year after year.
Get more Google reviews
Turn feedback surveys into Google reviews and collect 3–10x more of them. With a direct Google integration, reviews flow into Buenno for analysis, and the widget lets you showcase them on your website.
All the integrations you need
Buenno includes a broad set of pre-built integrations for the systems you use most. For more specific needs, new integrations can be built flexibly. And with an open REST API, developers have everything they need to extend it further.
Logos are trademarks of their respective owners. The existence of an integration does not imply an official partnership.
customer stories
Results from our customers
We help market leaders turn feedback into action and results.
Hämeenlinnan Asunnot
Hämeenlinnan Asunnot has brought residents’ voices into the heart of its decision-making and increased annual average NPS by 13 points…
NPS up 13 points in the first year
Koti Puhtaaksi
Buenno’s customer feedback strengthens Koti Puhtaaksi’s customer loyalty and has helped them save €68,000 during the first six months.
€68,300 saved in six months
Rinta-Joupin Autoliike
Rinta-Joupin Autoliike has obtained a comprehensive tool for real-time monitoring of customer satisfaction and sales management from Buenno.
More answers and better hit rate
