Category: Yleinen

3 easy things to do to make your customer’s smile shine like the summer sun

Providing the best customer service is not easy, but simple things go a long way. To achieve a master level of customer service, you need to get the basics right first. Make sure these three things are in place: every customer is taken into account, customer service is made hassle-free and customer service agents are […]

Buenno boosts growth with successful funding round

Finnish market research company Buenno accelerates its growth and product development with a successful €300t Seed funding round. The funding will be used to strengthen Buenno’s team and develop the technology for its mobile customer experience platform. Gorilla Capital and a large group of experienced growth entrepreneurs will join as investors. Buenno is a new […]

Mapping the customer journey – The first step towards a successful experience

I have yet to meet a company that does not have a goal to increase customer loyalty and improve the customer experience. These are things to strive for, but it is easy to talk about very abstract things. Mapping the customer journey helps us to understand the concrete elements that make up experience and loyalty. […]